Branch managers are part of our community teams and are responsible for the day-to-day management of the DCA service. This includes management of administration and coordination teams. They also manage business development of key customer relationships with local authorities, NHS and private commissioners of services.
Experience within the health and social care sector is required, particularly in relation to supported living and community-based care. Having great communication skills, relationship management and commercial awareness within the sector is key.
We’re passionate about career progression and offer support through training. Our leadership and management course is a great way of developing leadership skills for senior roles.
- Manage the day-to-day running of the service, including all relevant line management and ongoing development responsibilities for the coordination, recruitment, training and administration.
- Investigate and assist in resolving any queries from funders.
- Build and maintain relationships with all relevant local stakeholders.
- Attend meetings with people we support, their families and other professionals, alongside the field support and coordination team.
- Create and distribute any relevant reports or regular KPI information.
- Complete relevant quarterly and other audits, including spot checks.
- Effectively implement and manage any procedure or policy changes.
- Manage local tenders and mini bids as they arise with support from the contracts team.
- Engage and support in business growth activity.
- Be the registered manager with the relevant regulator.
Every day is different. I love to think that I have made a difference to someone’s life. I use my experiences at each level to pass onto my team. We work as a team and share learning and good practice.
From support worker to branch manager
Neil Devine is a Branch Manager at Voyage (DCA) North 3, a community support hub in County Durham that supports people with learning disabilities and complex needs. We spoke to Neil about his job and how training helped him progress his career in care.Read Story
Supporting Lawrence to live his best life!
Lawrence has Cerebral Palsy and has spent most of his life in a wheelchair. Lawrence’s parents had a tour of The Grove Resource Centre and saw the fun activities they had in place.
As a support worker you get to help people live their best lives! The people we support have such fun passions and you can be a part of their amazing journey to live their dreams and create new life experiences!Read Story
Because you care, you can improve Miriam’s wellbeing
Miriam is a person we support at our day opportunities service, Grove Resource Centre in Surrey. She has complex needs and has spent most of her life in a wheelchair. Our Wellbeing Facilitator, helps Miriam and other people we support to feel relaxed and calm. Miriam is confident and vocal about what she enjoys and what she wants to do.Read Story