Personal Finance Team Supervisor in Lichfield at Voyage Care

Date Posted: 9/27/2019

Job Snapshot

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Job Description

Job Family: Commercial

Location: Lichfield, Staffordshire

Pay Rate (£): 25,000

Vacancy Reference: 021252


An exciting opportunity has arisen within the wider Commercial Finance directorate, reporting to the Personal Finance & Benefits Manager. We are looking for an organised individual to lead our busy Personal Finance Team, who will be responsible for the administration and maintenance of our private payer ledger

  • Responsible for creating and managing new processes alongside the management team.
  • Coach, manage and develop Personal Finance administrators.
  • Building relationships with customers in order to resolve queries; these include solicitors, Local Authorities, family members and advocates.
  • Monitor unallocated cash reports, and take appropriate action to reduce.
  • Provide regular progress updates to wider management team.
  • Performing regular account reconciliations to ensure accuracy and resolving any issues swiftly.
  • Creating and uploading daily cash and cheque journals.
  • Liaising with customers to follow up on outstanding invoices by phone or letter, and resolve disputes effectively.
  • Proactively review and develop processes to ensure efficiency within the team.
  • Create and maintain working relationships within the wider finance teams.
  • Answering complex queries and complaints.
  • Attend and participate in meetings and training where appropriate.
  • Ensuring team targets are achieved.
  • Ad hoc duties when required.


Person specification

  • Experience of managing a team is desirable
  • Finance experience preferred.
  • Good communication skills
  • Adaptable team player.
  • Ability to manage workload for the team and takes ownership of tasks.
  • Excellent attention to detail.
  • Customer service experience


In return you will receive a competitive salary, 23 days annual leave + bank holidays and your birthday off, life assurance, pension contribution, access to childcare vouchers and Voyage Care’s reward scheme.

Make a great career choice and apply now!

We are committed to safeguarding and promoting the welfare of the people we support. We are an equal opportunities employer.


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