IT Support Technician in Lichfield at Voyage Care

Date Posted: 11/5/2020

Job Snapshot

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  • Location:
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    Not Specified
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Job Description

Job Family: IT

Location: Lichfield, Staffordshire

Pay Rate (£): Up to £25,000

Vacancy Reference: 025807


The Role:

You will join a team of technicians providing remote support to our sites and users across the UK. You will be the teams subject matter expert on networking and connectivity, using your knowledge and experience to coach and support the rest of the team. We need you to hit the ground running and help us reduce our current volume of open tickets.

Receiving calls from users, undertaking escalations, and working through incidents raised on our ticketing system, you are responsible for providing fast and effective technical support. Using a methodical and logical approach, you will diagnose and resolve varying infrastructure, hardware and software related issues. You will also contribute to our growing knowledge library, by writing your own knowledge articles and user manuals.

Hours of work
6 Month Contract working 37.5 hours per week. Variable shifts currently between 08:00 and 18:00 Monday to Friday.

Salary: Up to £25,000


Essential skills & abilities

  • Excellent problem-solving skills
  • Excellent customer service skills
  • Good written and verbal communication skills.
  • A methodical and logical approach to troubleshooting.
  • The ability to use your own initiative, to diagnose and resolve technical issues.
  • Strong working knowledge on networking, infrastructure and telephone systems.
  • Ability to provide technical support for Microsoft operating systems, predominantly Windows 10, Windows server 2016 and server 2012.
  • Ability to diagnose and resolve hardware issues on Laptop’s, Desktops, Printers, network equipment, and peripheral devices.
  • Ability to co-ordinate third party hardware repair and service suppliers.
  • Ability to administrate Active Directory, group policies, and Microsoft Exchange accounts (on-prem & 365)
  • Ability to provide technical support for the Microsoft 365 suit and bespoke software.
  • Must be able to prioritise a variable workload, meet deadlines, and know when to escalate appropriately.
  • Ideally you will have experience using PowerShell, although this is not a requirement.

Minimum Experience requirements

  • Minimum 2 years’ experience in a 1st line IT service desk role
  • Minimum 1 year experience in a 2nd line IT service desk role


Role Specific Requirements -


Driver: Flexible on Driver Requirement

Gender: No Specific Requirement