IT Support Analyst in Lichfield at Voyage Care

Date Posted: 9/30/2019

Job Snapshot

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Job Description

Job Family: IT

Location: Lichfield, Staffordshire

Pay Rate (£): £21,000 to £23,500 DOE

Vacancy Reference: 019627


Reporting to the IT Technical Support Manager you will provide expert and timely second line technical support and training to all users of company IT equipment.

This will involve:

  • Providing appropriate technical support for all IT users and where necessary carrying out training for company employees on equipment, software or systems.
  • Very occasionally visiting company sites to install equipment.
  • Assisting the System Administrator in the maintenance and development of the corporate network infrastructure and associated systems.
  • Liaising with the System Administrator to resolve queries.
  • Logging all calls to maintain an accurate database tracking all enquires made to the helpdesk.
  • Building Windows based computers systems and trouble shooting driver and software issues.
  • Excellent logical and technical troubleshooting capabilities.
  • Liaising with 3rd party support services to solve technical issues with software and hardware.



  • MCP (Microsoft Certified Professional) Windows 7 or 10 is desirable but not essential

Training if not an MCP already:

  • 6 months probationary period with training support to achieve Windows 10 MCP certification (Exam MD100)
  • Exam and training materials paid for by Voyage Care with one to one mentoring
  • Salary review for candidates that successfully attain this certification

You will have technical experience of Windows 7 & 10 Operating Systems and Microsoft Office; you will also be a team player with excellent customer service skills, the ability to communicate complex information in an understandable way with a willingness to learn.

We encourage all interested applicants to apply promptly as we review all applications & CVs received on a daily basis. The majority of our adverts close 2 weeks after posting, however where we receive a large number of suitable applications we may close the advert early.


Role Specific Requirements -