Field care manager in Dereham at Voyage Care

Date Posted: 12/27/2019

Job Snapshot

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Job Description

Job Family: Care Management

Location: Dereham, Norfolk

Pay Rate (£): £28 470

Vacancy Reference: 022131



You will be accountable for ensuring all people supported have person centred support plans which are regularly reviewed and updated, ensuring high quality support is being provided to each of the people that we support. You will be expected to carry out other duties assigned by the Branch Manager and move into the role of acting Branch Manager in the absence of the Branch Manager.

You will also be required to promote good care practice at all times and act as an effective and positive role model and leader. As a Care & Support Manager, you may be required to work alone with the people you support or as part of a team, and may be required to provide support in any location appropriate to meet the needs of the service.


Key Responsibilities

  • Deliver a service of excellent care, being the quality lead for the branch.
  • You will have overall accountability for ensuring assessment for new people that we support, and the development and implementation of individuals’ support plans are robust.
  • You will encourage the people you support to take an active role in all aspects of daily living, and ensure the appropriate level of individual care and support is identified and there preferred choice is being recognised.
  • You will directly line manage the Field Support Supervisors, ensuring that you collaboratively review and maintain all of all support plans to ensure the ongoing suitability of the support that is being provided, which includes reviewing daily outings, holidays and recreational pursuits.
  • You will be expected to ensure timely responses are provided to the care staff, families and external third parties in regard to service queries.
  • Recording and completing any appropriate documentation in order to ensure that individuals’ records, observations, or research results are accurate and informative. Providing this information upon request to the Branch Manager or Operations Manager (or their authorised equivalent).
  • Ensuring that all people we support have up to date MAR charts, in accordance with the company’s Administration of Medication Policy; including staff medication competencies and regular audits of Medication records.
  • Arranging, planning and conducting the supervisions and appraisals of field care supervisors as and when required.
  • Attending, participating and contributing to relevant multi-disciplinary meetings for the people that we support.
  • Ensure that all care provided is managed effectively and lead the team by creating and maintaining a workforce who feel valued. By arranging, leading, attending, participating and contributing to team meetings when required to promote open communication within the team to ensure equal voice and concerns and issues are recognised. As part of a lead in team meetings you would be expected to set and monitor the completion of weekly tasks.
  • Adhere to contractual requirements as laid out by the commissioning bodies and those of our regulators.
  • Undertaking all training (including statutory) relevant to the needs of the service and the people you support and according to relevant legislation, in order to professionally develop and gain skills beneficial to the individuals whilst ensuring that all staff repotting into you, have also done the same in line with the needs of the people we support .
  • Ensure that the branch hours targets and growth are maximised by ensuring relationships with care managers and admitting bodies are maintained, which would include attending market events, local conferences and provider forums
  • Ensure that care services provided are in line with UK legislation, regulations, company policy and best practice
  • To provide a service and deliver care from time to time when emergencies, or short term requirements present such a need. This may be in the absence of any other member of staff.
  • Working hours in the format of shifts and visits, which would be listed on the staffing rota, which could include weekdays, weekends, split shifts, wake nights, sleep-in and bank holidays as required, and at multiple site locations.
  • Plan and participate in the on call service on a rota basis. Ensures that all individuals participating in on call, are fully utilised and adhere to the on call policy and completion of on call records.
  • To lead and undertake Field Support Supervisors development, through coaching and training.
  • To participate in other off rota staffs development needs, as identified by the branch manager.

Click Apply to complete our one page application…….All applications & CV’s are reviewed on a daily basis.

We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS/PVG check for Regulated Activity which will include a check against the Barred adult list.

*Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement in accordance with the Equality Act


Role Specific Requirements -


Driver: Driver with own vehicle

Gender: No Specfic Requirement