Customer Service Apprentice in Lichfield at Voyage Care

Date Posted: 11/27/2019

Job Snapshot

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Job Description

Job Family: Marketing

Location: Lichfield, Staffordshire

Pay Rate (£): 9750

Vacancy Reference: 021893


***Apprenticeship Opportunity- £9750 per annum***


As an award-winning leader in health care and support services for individuals throughout the UK, Voyage Care supports thousands of people with learning and physical disabilities, brain injuries, autism and complex care needs. We operate in over 500 locations across the country and we provide specialist care and support to people at home and in the wider community…and we’re growing every day!

Job Purpose

 The purpose of this role is to:

  • Provide administrative support to the enquiry line and marketing team.
  • Be the team’s first point of contact, directing phone calls and emails.
  • Develop marketing skills and contribute to marketing campaigns that drive sales.

Key Accountabilities

  • Be the first point of contact for enquiries, both by phone and email.
  • Use our CRM system to keep enquiries and vacancy information up-to-date.
  • Assist with the creation and distribution of reports.
  • Support the field sales team as appropriate.
  • Provide general administrative support to the enquiry line and marketing team.
  • Contribute to marketing campaigns across a range of channels, such as social media, email marketing, the company website etc to drive sales.


Person Specification

We’re a close-knit team so who you are is equally as important to us as what you can achieve. We’re looking for someone who embodies our values:

  • Empowering – do you make people feel included and help them take part?
  • Together – can you work well as a team?
  • Honest – are you reliable and trustworthy?
  • Outstanding – do you aim to always do your best and go above and beyond?
  • Supportive – are you there to support your colleagues?

Your Skills

  • Confident and professional telephone manner.
  • Excellent organisational skills and good attention to detail.
  • IT literate with good knowledge of MS Office, especially Excel.
  • Excellent written skills.
  • Ability to work to deadlines and under own initiative.
  • Team player with a positive attitude.
  • Approachable and friendly.

In return you will receive a competitive salary, 23 days annual leave + bank holidays and your birthday off, life assurance, pension contribution, and Voyage Care’s reward scheme.

Make a great career choice and apply now!

We are committed to safeguarding and promoting the welfare of the people we support. We are an equal opportunities employer.


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