Care co-ordinator - Bedford in Bedford at Voyage Care

Date Posted: 5/3/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Family: Support Staff - Service

Location: Bedford, Bedfordshire

Pay Rate (£): 20,000

Vacancy Reference: 014653


Voyage Specialist Healthcare is a market leading innovation provider delivering a range of diverse clinical care packages to adults and children in the community.  Our focus is on the delivery of excellence to individuals with clinical and nursing needs, and we have a highly regarded reputation.  We are committed to our vision of improving quality of life, and we work tirelessly to a set of robust values.


This is an exciting opportunity to join a small highly motivated and progressive team of staff delivering complex care needs to adults and children in their homes and schools.


The Care Coordinator will be responsible for the appropriate management and coordination of the care delivery team, to ensure provision of commissioned services to the people we support. They will be the first point of contact for day to day requirements of the care team as well as the people we support.

Key Responsibilities

  • Complete and maintain monthly schedules for your support packages in line with deadlines. Ensure your support team have appropriate shifts allocated and any gaps in schedules are filled with an appropriate support worker as soon as possible.
  • Monitor and maintain the electronic call monitoring system with incoming and outgoing times
  • System maintenance related to schedules and support packages ensuring hours and shift patters are correct at all times and any ended packages have been removed from the system
  • Involvement in setting up of new package including system set up and co-ordination of introduction meetings, initial rotas etc.
  • Involvement in relevant meetings related to the people we support, these may involve, families, other professionals or the funders
  • To ensure management of employees sickness and absence as per company policies, including carrying out return to work interviews when relevant.
  • Ensure scheduling of meetings, supervisions, appraisals and other events. Where appropriate offer contribution and content.
  • General line management of your support delivery team, including managing availability or contractual changes, annual leave requests, other relevant HR issues and ensuring leavers are processed in line with company procedure.
  • Provide operational support in relation to complaints, staff grievances and disciplinary issues.
  • Participate in the on call service on a rota basis and ensure accurate recording
  • Fill gaps in rotas in emergency situations where you have the necessary skills, experience and appropriate training.
  • Support the Recruiter by:
    • Actively participating in recruitment meetings to establish exact recruitment requirements
    • Interviewing new care staff where appropriate and support colleagues
    • Monitoring compliance status of support delivery team and requesting appropriate documentation or training courses in a timely manner
  • Providing a comprehensive, high quality general administrative facility for the business including, letter writing, minutes taking, ordering of stationary etc.
  • Assisting in the management of incoming calls and ensuring all communication coming to the branch is acknowledged and passed to the correct person to deal with.
  • Assisting in the management of incoming and outgoing post. This may include visits to the local post office or bank.
  • Support the teams to maintain PWS information and documentation by using systems and process to identify tasks that require completion. Record completed tasks on the system and undertaking any relevant filing.
  • Assisting in the management of monthly payroll process to ensure all support staff are paid for annual leave, training, hours worked and mileage or expenses incurred, including overseeing and resolving any queries from staff.
  • Engage and support in business growth activity

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you, on an occasional or frequent basis, to meet the changing needs of service provision.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.


Our ideal candidate will have the ability to multitask as they will be working in a busy fast paced office environment, they will need to be able to work unsupervised and must be capable of dealing with clients and their families, care team staff  and other healthcare professionals. They must also be prepared to participate in our on call service on a rota basis.


You will have a good level of education and experience in working in a healthcare or domiciliary care environment in a coordinator or similar role.


In return, you will receive an induction programme and receive support in your continuing professional development. We also offer excellent benefits including paid annual leave, workplace pension and childcare vouchers.


Voyage Specialist Healthcare is part of the Voyage Care Group.


Click Apply to complete our one page application…….All applications & CV’s are reviewed on a daily basis.

We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS check for Regulated Activity which will include a check against the Barred adult list.


*Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement in accordance with the Equality Act 2010


Role Specific Requirements -


Driver: Driver with own vehicle

Gender: No Specfic Requirement