Branch Manager in Bedford at Voyage Care

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bedford
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/13/2019

Job Description

Job Family: Care Management

Location: Bedford, Bedfordshire

Pay Rate (£): 34,000 plus car or allowance

Vacancy Reference: 017272

 

Hours of work                     37.5 across the calendar week – the role may   involve working out of hours           

Location                                VSH South Hub (Bedford)

Role Overview

The Branch Manager will be responsible for the day to day management of the business, including administration and coordination teams, along with business development of key customer relationships with Local Authority, NHS and private commissioners of services.

They will possess a good working knowledge of health and social care, particularly in relation to community based care delivery. They will have the ability to work under pressure and work to challenging deadlines. They will also have strong people management skills with sound commercial understanding.

The Branch Manager will take the CQC Registration for their VSH Hub location

 

Key Responsibilities

  • Manage the day to day running of the business, including all relevant line management and ongoing development responsibilities for the Coordination, Recruitment, Training and Administration. Oversight of all aspects of daily operations including monthly on call rota’s, Annual Leave planning, petty cash amongst others.
  • Oversight of all systems including Coldharbour and Celltrak.
  • Investigate and assist in resolving any queries from funders, our accounts team about debt, rates and invoices
  • Build and maintain relationships with all relevant local stakeholders. Arrange and attend regular meetings with stakeholders and utilise relationships to promote business growth or ensure prevention or resolution of issues. Maintain regular contact with all relevant contracts monitoring teams and be involved in all audits and visits.
  • Attend meetings with people we support , their families and other professionals alongside the field support and co-ordination team
  • Create and distribute any relevant reports or regular KPI information including completion of group reports as required
  • Complete relevant audits, quarterly and others including spot checks with the support of your team to promote the identification of issues that may lead to service issues which could negatively affect the business.
  • Effectively implement and manage any procedure or policy changes within the team to ensure quality levels are maintained in line with regulatory, internal and contractual requirement
  • Management of all complaints, incidents and accidents with support from the team as required. Ensure all regulatory, internal and contractual requirements are met, including completion of all relevant notifications and adherence to correct policy and procedure.
  • Providing a comprehensive, high quality general administrative facility for the business including, letter writing, minutes taking, ordering of stationary etc.
  • Maintain a good knowledge of local competitors and use this to inform how we develop the business
  • Manage local tenders and mini-bids as they arise with support from the contracts team, including preparing and reviewing the commercial aspects of proposals for customers in conjunction with finance and oversee the setup of all new packages of care from the point of referral
  • Engage and Support in business growth activity including amongst other areas, support in the development of external tendering/client proposal documentation

Click Apply to complete our one page application…….All applications & CV’s are reviewed on a daily basis.

We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS/PVG check for Regulated Activity which will include a check against the Barred adult list.

*Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement in accordance with the Equality Act

 

Role Specific Requirements -

 

Driver: Driver Required

Gender: