Branch Manager - Bedford in Bedford at Voyage Care

Date Posted: 2/2/2018

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    Bedford
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:
    2/2/2018

Job Description

Job Family: Care Management

Location: Bedford, Bedfordshire

Pay Rate (£): 35,000 pro rata

Vacancy Reference: 014651

 

ROLE OVERVIEW

 

The Branch Manager will be responsible for the day to day management of the business, including administration and coordination teams, along with business development of key customer relationships with Local Authority, NHS and private commissioners of services.

They will possess a good working knowledge of health and social care, particularly in relation to supported living and community based care delivery. They will have the ability to work under pressure and work to challenging deadlines. They will also have strong people management skills and sound commercial understanding.

The Branch Manager will take the CQC registration for their VSH Hub location, you will need to hold a Level 5 in Health & Social Care or be working towards this.

 

Key Responsibilities

 

  • Manage the day to day running of the business, including all relevant line management and ongoing development responsibilities for the Coordination, Recruitment, Training and Administration Team. Oversight of all aspects of daily operations including monthly on call rota's, annual leave planning, petty cash amongst others.
  • Oversight of all systems including Coldharbour and Celltrak.
  • Investigate and assist in resolving any queries from funders, our accounts team about debt, rates and invoices.
  • Build and maintain relationships with all relevant local stakeholders. Arrange and attend regular meetings with stakeholders and utilise relationships to promote business growth or ensure prevention or resolution of issues. Maintain regular contact with all relevant contracts monitoring teams and be involved in all audits and visits.
  • Attend meetings with people we support , their families and other professionals alongside the field support and co-ordination team
  • Create and distribute any relevant reports or regular KPI information including completion of group reports as required
  • Complete relevant audits, quarterly and others including spot checks with the support of your team to promote the identification of issues that may lead to service issues which could negatively affect the business.
  • Effectively implement and manage any procedure or policy changes within the team to ensure quality levels are maintained in line with regulatory, internal and contractual requirements
  • Management of all complaints, incidents and accidents with support from the team as required. Ensure all regulatory, internal and contractual requirements are met, including completion of all relevant notifications and adherence to correct policy and procedure.
  • Providing a comprehensive, high quality general administrative facility for the business including, letter writing, minutes taking, ordering  of stationary etc.
  • Maintain a good knowledge of local competitors and use this to inform how we develop the business
  • Manage local tenders and mini-bids as they arise with support from the contracts team, including preparing and reviewing the commercial aspects of proposals for customers in conjunction with finance and oversee the setup of all new packages of care from the point of referral
  • Engage and Support in business growth activity including amongst other areas, support in the development of external tendering/client proposal documentation.

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you, on an occasional or frequent basis, to meet the changing needs of service provision.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.

Click Apply to complete our one page application…….All applications & CV’s are reviewed on a daily basis.

We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS/PVG check for Regulated Activity which will include a check against the Barred adult list.

*Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement in accordance with the Equality Act

 

Role Specific Requirements -

 

Driver: Driver with own vehicle

Gender: No Specfic Requirement