Temporary IT Service Desk Analyst in Lichfield at Voyage Care

Date Posted: 7/27/2020

Job Snapshot

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Job Description

Job Family: IT

Location: Lichfield, Staffordshire

Pay Rate (£): 25,000

Vacancy Reference: 024811


Reporting to the IT Infrastructure and Service Manager, you will be providing first line IT technical support and assistance to users both on-site and remote.

You will not only need good IT skills and knowledge, but also excellent communications skills to resolve issues in person and over the telephone. The ability to display professional empathy and convey confidence to users will be important.

The role will involve:

  • Providing appropriate technical support for all IT users and where necessary carrying out training for company employees on equipment, software or systems.
  • Logging all calls to maintain an accurate database tracking all enquires made to the helpdesk.
  • Liaising with colleagues to resolve queries.
  • Assisting colleagues in the maintenance and development of the corporate IT systems.
  • Building Windows based computers systems and troubleshooting driver and software issues.
  • Good logical and technical troubleshooting capabilities.
  • Liaising with 3rd party support services to solve technical issues with software and hardware.



  • Good general level of Education to include GCSE in Maths and English to at least grade C.
  • Desirable to have At least one Microsoft Certified Professional (MCP) or equivalent qualification.
  • At least 2 years 1st/2nd line support experience.
  • Practical experience of Windows 10 and user account management using Microsoft Active Directory.
  • Excellent knowledge of Microsoft Office 2013,2016 and 365.
  • It would be beneficial to have experience of Microsoft Server 2012/2016 and other related Microsoft products including user management with Microsoft’s Office 365 cloud environment.

Package & benefits In return you will be rewarded with:

  • Up to £25,000 Salary
  • 23 holidays +bank holidays + 1 day birthday leave
  • Benefits package

Make a great career choice and apply now! 

We are committed to safeguarding and promoting the welfare of the people we support.  We are an equal opportunities employer.


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