Operational Support Team Administrator in Lichfield at Voyage Care

Date Posted: 2/11/2020

Job Snapshot

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Job Description

Job Family: Community Support

Location: Lichfield, Staffordshire

Pay Rate (£): 19,000 to 21,000

Vacancy Reference: 023005


Reporting to the Operational Support Team Supervisor, an exciting opportunity has arisen to join a dynamic operational support department in a new team that is responsible for ensuring the operational data held in our ERP is robustly maintained.

    • Create & maintain charge and pay rates within the system
    • Process People We Support new starter, alteration, credit notes and leaver forms.
    • Liaise with our Contracts Team to create system contract records including rates and processing rules for framework contracts.
    • Create system contract records for individuals and new funders following validation of funding from contracts team.
    • Communicate relevant system contract references to Operations to streamline the set-up of clients.
    • Liaise with our Fee Procurement Team to ensure the latest fee uplifts are reflected in the system.
    • Ensure all changes to pay & charge rates comply with our authorisation matrix.
    • Create & maintain TUPE Pay rate override records
    • Maintain and update relevant mileage, travel time & bank holiday & billing calendar fields & rates in the system.


  • Investigate and resolve any finance / invoice queries
  • Deactivate and archive old data to ensure only current rates are in use
  • Comply with agreed SLA for create users and changes
  • Advise on or provide any relevant system reporting, specifically around pay and charge rates.
  • Create Employee’s and maintain data base.
  • Knowledge of Coldharbour yet not essential

Key characteristics for role: attention to detail, high level of accuracy.

In return you will receive a competitive salary, 23 days annual leave + bank holidays and your birthday off, life assurance, pension contribution and Voyage Care’s reward scheme.

Make a great career choice and apply now!

We are committed to safeguarding and promoting the welfare of the people we support. We are an equal opportunities employer.


Role Specific Requirements -