Head of HR in Lichfield at Voyage Care

Date Posted: 5/31/2019

Job Snapshot

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Job Description

Job Family: Managerial

Location: Lichfield, Staffordshire

Pay Rate (£): Up to £64,000 dependent on experience

Vacancy Reference: 019595


As a leader in health care and support services for individuals throughout the UK, Voyage Care supports thousands of people with learning and physical disabilities, brain injuries, autism and other needs. We operate over 400 care homes and 20 rehabilitation centres across the country and we provide specialist care and support to people at home and in the wider community…and we’re growing every day!


We are recruiting for an experienced Head of HR.


The role of the Group Head of HR is to ensure the delivery of a high quality HR support and advice service which is commercially astute, manages risk appropriately, builds capability and achieves all key performance indicators.


The role line manages the HR Advisor team and the post holder is responsible for developing the skills and knowledge of the team to meet the needs of the business into the future.


The post holder is also accountable for delivering solutions which ‘raise the bar’ of people management across our services and regions and supports the Director of People and Development in developing and leading key corporate projects.


Key tasks and responsibilities


The post holder is accountable for a high standard of delivery in the following key areas.


Insights, strategy and solutions


Develops insights and spots opportunities to drive performance, add value and meet key organisational priorities


Turns insight into strategy and solutions


Delivers and embeds solutions to realise value.


Leading HR


Drives organisation and functional performance through personal leadership and professional impact


Leads the HR team to build capability within the function and the organisation to meet our short, medium and long term objectives


Delivers value and performance to drive delivery of the people plan and drive continuous improvement


Evaluates impact through the development of insightful metrics and continuous evaluation of the business value created by the team


Organisation Design


Develops organisational models to support the delivery of our key corporate objectives, in conjunction with key operational colleagues


Designs the implementation and evaluation of models and develops the capability to implement effectively


Assesses organisational capability and designs solutions to address gaps, in conjunction with functional and organisational colleagues


Manages change effectively and builds change management capability in the team and the wider management group


Performance and Reward


Supports the development and delivery of a performance and reward programme to meet the current and future needs of the business


Ensures that all plans and activities remain compliant with all key regulatory and statutory requirements


Builds performance management tools and capability to support the delivery of key corporate objectives


Employee Engagement


Supports the development and operational delivery of the employee engagement programme and the building of the Voyage Care employer brand


Employee Relations


Develops the employee relations strategy, policy and practice


Embeds employee relations strategy into operational delivery


Leads effective conflict management


Designs and delivers collective negotiation and consultation, as appropriate


Service delivery and information


Establishes customer requirements and gaps to current provision


Creates the appropriate service approach to meet key objectives


Builds a customer service culture and measures effectiveness of delivery


As part of the Voyage Care team and the meet the changing needs of our business, we may ask the post holder to undertake other duties appropriate to their role and/or hours of work, as is reasonable and appropriate.


This is a description of the job as it is at present.  From time to time we may review and update job description(s) to ensure that they continue to relate to the role required. We would always aim to work with postholders to reach agreement on reasonable changes, but if this is not possible, we reserve the right to insist on changes to key tasks and responsibility after appropriate consultation.




Person Specification


The post holder is required to meet the following specification






CIPD qualified (PGDip or Masters level)




Behaviours -




Is future focussed, inquisitive and open-minded; seeks out evolving and innovative ways to add value to the organisation


Decisive thinker


Demonstrates the ability to analyse and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions


Skilled influencer


Demonstrates the ability to influence to gain the necessary commitment and support from diverse stakeholders in pursuit of organisation value


Personally credible


Builds and delivers professionalism through combining commercial and HR expertise to bring value to the organisation, stakeholders and peers




Works effectively and inclusively with a range of people, both within and outside the organisations


Driven to deliver


Demonstrates determination, resourcefulness and purpose to deliver the best results for the organisation


Courage to challenge


Shows courage and confidence to speak up skilfully, challenging others even when confronted with resistance or unfamiliar circumstances


Role model


Consistently leads by example. Acts with integrity, impartiality and independence, balancing personal, organisation and legal parameters




Experience -




Experience of building and developing high performing  teams


Proven track record of adding commercial value and delivering key objectives through high performing HR service delivery


A proven track record of building people management capability in a multi site environment





Experience of HR service delivery within the Learning Disability or wider social care sector






Role Specific Requirements -